Pulau Private Charters is operated by PT Pulau Asia Group, based in Denpasar, Bali, Indonesia.
Your privacy is important to us. This Privacy Policy explains how personal information is collected, used, processed, and protected when you visit https://www.pulauprivatecharters.com, make a booking, or interact with our services. We are committed to handling personal data responsibly and in accordance with applicable data protection laws.
1. Information We Collect
Depending on how you interact with our website or services, we may collect the following categories of personal information:
- Full name
- Email address
- Phone number or WhatsApp number
- Country of residence
- Booking-related information, including travel dates, destinations, and number of guests
- Communications sent to us via email, forms, or messaging platforms
- Basic technical and usage data, such as device information, browser type, and interactions with the website
We do not intentionally collect sensitive personal information. Technical data such as IP addresses may be processed automatically by the website or its security systems for security, fraud prevention, and spam detection purposes only.
2. Payment Information
Payments for our services are processed securely by independent third-party payment service providers.
Pulau Private Charters does not store, process, or have direct access to credit or debit card details. Payment information is handled solely by the payment provider in accordance with their own privacy and security standards.
3. How Information Is Collected
Personal information may be collected when you:
- Submit booking or enquiry forms on our website
- Contact us via email, WhatsApp, or other communication channels
- Create or use a user account, where available
- Subscribe to newsletters or marketing updates
- Browse the website, where limited technical data may be collected automatically
4. Legal Basis for Processing Personal Data (GDPR)
Where applicable under the General Data Protection Regulation, we process personal data based on one or more of the following legal grounds:
- Performance of a contract, such as managing bookings and delivering services
- Legitimate interests, including website security, fraud prevention, analytics, and service improvement
- Consent, for marketing communications and the use of non-essential cookies and advertising technologies, where required by law
- Legal obligations, where processing is required to comply with applicable regulations
5. How We Use Your Information
We use personal information only for purposes related to our services, including:
- Responding to enquiries and managing bookings
- Communicating with you regarding reservations, services, or operational matters
- Improving website performance, functionality, and user experience
- Measuring website traffic and advertising effectiveness
- Sending service updates and marketing communications where permitted by law
We do not sell personal information or use it for purposes unrelated to our business activities.
6. Cookies, Analytics, and Advertising Technologies
Our website uses cookies and similar technologies to support essential functionality and to analyze how visitors interact with the site. These technologies may be used to:
- Enable core website functions
- Measure traffic and engagement
- Understand the effectiveness of marketing and advertising campaigns
Where required by law, non-essential cookies, including analytics and advertising cookies, are only activated after obtaining user consent through a cookie management tool. Users may manage, update, or withdraw their consent at any time through the cookie settings or browser controls.
Third-party services such as analytics and advertising platforms may process data in accordance with their own privacy policies.
7. Google Ads and Meta Ads
We may use third-party advertising services, including Google Ads and Meta Ads, to promote our services and measure campaign performance.
These platforms may use cookies or similar technologies to deliver advertisements and analyze interactions. Where legally required, data for advertising purposes is processed only after user consent is obtained.
8. Comments and User-Generated Content
If commenting features are enabled on the website, information submitted through comment forms, along with technical data such as IP addresses and browser details, may be processed to assist with spam detection and site security.
User-generated content that is publicly visible is shared at the user’s discretion.
9. Embedded Content from Third-Party Websites
Some pages may include embedded content such as videos, images, maps, or social media features. Embedded content from third-party websites behaves as if you visited those websites directly and may collect data according to their own privacy practices.
10. Sharing of Personal Information
We may share limited personal information with trusted service providers when necessary for:
- Payment processing
- Website hosting and maintenance
- Analytics and performance measurement
- Advertising and marketing delivery
All service providers are required to process personal information only for authorized purposes and in accordance with applicable data protection standards.
11. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
12. International Data Transfers
Pulau Private Charters serves customers internationally, including visitors from the European Union, the United States, and Australia.
Personal information may be processed outside your country of residence. Where required by law, appropriate safeguards are applied to protect personal data during international transfers.
13. Your Privacy Rights
Depending on your location, you may have rights under applicable data protection laws, including the right to:
- Access personal information we hold about you
- Request correction or updates to inaccurate data
- Request deletion of personal information, where legally applicable
- Withdraw consent for certain types of processing
- Object to or restrict certain processing activities
Requests can be made by contacting us using the details provided below.
14. California Privacy Rights (CCPA / CPRA)
California residents have the right to request information about the personal data we collect, request deletion of personal information, and opt out of the sale or sharing of personal information.
Pulau Private Charters does not sell personal information. Requests related to California privacy rights may be submitted using the contact details below.
15. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
16. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our services, website functionality, or legal requirements. The latest version will always be available on this page.
17. Contact Information
If you have questions or concerns about this Privacy Policy or how personal information is handled, please contact:
PT Pulau Asia Group
Denpasar, Bali, Indonesia
Email: pulaudc@pulaugroup.com
WhatsApp: +62 812 3834 4040
