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FAQ

ALL YOU NEED TO KNOW

Frequently asked questions

OUR TEAM IS HERE TO HELP YOU

What’s included on a Day Charter?
Inclusions vary depending on which vessel you choose to hire. Please see below for a detailed list of each of our vessel’s inclusions.

HARUKU

- Morning & Afternoon Snacks, Sliced Tropical Fruits, Soft Drinks, Water
- Lunch prepared onboard
- Choice of BBQ Seafood or Chicken (Vegetarian options also available)
- BBQ Chicken Satay
- Seasonal Salads
- Rice
- Snorkel Equipment in variety of adult and child sizes
- Stand Up Paddle Board
- Large Inflatable Sea Mattress/Floating Raft
- 2 x Kayaks
- Inflatable Towable
- Water Skis & Wake Board
- Fishing Equipment (Trolling and Bottom fishing)
- Towels
- Vessel wide WIFI
- Vessel Wide Speakers/Music Player
- Cruising Permits for all passengers
- Boat Fuel & Certified Skipper and Crew
- Vessel to Shore Tenders
- Life Jackets
- Insurance
- Return Hotel/Villa Transfers in a private air-conditioned vehicle (surcharge applies if outside Bali metro area)

JEMME

- Morning & Afternoon Snacks, Sliced Tropical Fruits, Soft Drinks, Water
- Lunch prepared onboard
- Choice of BBQ Seafood or Chicken (Vegetarian options also available)
- BBQ Chicken Satay
- Seasonal Salads
- Rice
- Snorkel Equipment in variety of adult and child sizes
- Stand Up Paddle Board
- Large Inflatable Sea Mattress/Floating Raft
- Inflatable Towable
- Knee Boarding
- Fishing Equipment (Trolling and Bottom fishing)
- Towels
- Vessel wide WIFI/Vessel Wide Speakers/Music Player
- Cruising Permits for all passengers
- Boat Fuel & Certified Skipper and Crew
- Vessel to Shore Tenders
- Life Jackets
- Insurance
- Return Hotel/Villa Transfers in a private air-conditioned vehicle (surcharge applies if outside Bali metro area)

RHINO

- Morning & Afternoon Snacks, Sliced Tropical Fruits, Soft Drinks, Water
- Lunch Onboard
- Picnic Sandwiches (please ask us about our onshore BBQ upgrade)
- Snorkel Equipment in variety of adult and child sizes
- Stand Up Paddle Board
- Large Inflatable Sea Mattress/Floating Raft
- Fishing Equipment (Trolling and Bottom fishing)
- Towels
- Vessel wide WIFI
- Music Player
- Cruising Permits for all passengers
- Boat Fuel & Certified Skipper and Crew
- Vessel to Shore Tenders
- Life Jackets
- Insurance
- Return Hotel/Villa Transfers in a private air-conditioned vehicle (surcharge applies if outside Bali metro area)

BURJUMAN

- Morning & Afternoon Snacks, Sliced Tropical Fruits, Soft Drinks, Water
- Lunch prepared onboard
- Choice of BBQ Seafood or Chicken (Vegetarian options also available)
- BBQ Chicken Satay
- Seasonal Salads
- Rice
- Snorkel Equipment in variety of adult and child sizes
- Stand Up Paddle Board
- Large Inflatable Sea Mattress/Floating Raft
- Fishing Equipment for fun line fishing
- Towels
- Vessel wide WIFI/Vessel Wide Speakers/Music Player
- Cruising Permits for all passengers
- Boat Fuel & Certified Skipper and Crew
- Vessel to Shore Tenders
- Life Jackets
- Insurance
- Return Hotel/Villa Transfers in a private air-conditioned vehicle (surcharge applies if outside Bali metro area)
Inclusions vary depending on which vessel you choose to hire. The major difference in inclusions from our day cruises is the catering. Seafood BBQ options are available for sunset charters aboard Haruku, Burjuman and Jemme at an additional USD$25 per person.

HARUKU
- Chips and dip, Sliced Tropical Fruits, Soft Drinks, Water
- BBQ prepared onboard
- BBQ Chicken Satay
- Seasonal Salads
- Mash Potato
- Rice
- Snorkel Equipment in variety of adult and child sizes
- Stand Up Paddle Board
- Large Inflatable Sea Mattress/Floating Raft
- 4 x Kayaks
- Inflatable Towable
- Water Skis & Wake Board
- Fishing Equipment (Trolling and Bottom fishing)
- Towels
- Vessel wide WIFI
- Vessel Wide Speakers/Music Player
- Cruising Permits for all passengers
- Boat Fuel & Certified Skipper and Crew
- Vessel to Shore Tenders
- Life Jackets
- Insurance
- Return Hotel/Villa Transfers in a private air-conditioned vehicle (surcharge applies if outside Bali metro area)

JEMME
- Chips and Dip, Sliced Tropical Fruits, Soft Drinks, Water
- BBQ prepared onboard
- BBQ Chicken Satay
- Seasonal Salads
- Mash Potato
- Rice
- Snorkel Equipment in variety of adult and child sizes
- Stand Up Paddle Board
- Large Inflatable Sea Mattress/Floating Raft
- Inflatable Kayak
- Inflatable Towable
- Knee Boarding
- Fishing Equipment (Trolling and Bottom fishing)
- Towels
- Vessel wide WIFI/Vessel Wide Speakers/Music Player
- Cruising Permits for all passengers
- Boat Fuel & Certified Skipper and Crew
- Vessel to Shore Tenders
- Life Jackets
- Insurance
- Return Hotel/Villa Transfers in a private air-conditioned vehicle (surcharge applies if outside Bali metro area)

RHINO
- Chips and Dip, Sliced Tropical Fruits, Soft Drinks, Water
- Picnic Sandwiches
- Snorkel Equipment in variety of adult and child sizes
- Stand Up Paddle Board
- Large Inflatable Sea Mattress/Floating Raft
- Fishing Equipment (Trolling and Bottom fishing)
- Towels
- Vessel wide WIFI
- Music Player
- Cruising Permits for all passengers
- Boat Fuel & Certified Skipper and Crew
- Vessel to Shore Tenders
- Life Jackets
- Insurance
- Return Hotel/Villa Transfers in a private air-conditioned vehicle (surcharge applies if outside Bali metro area)

BURJUMAN
- Chips and Dip, Sliced Tropical Fruits, Soft Drinks, Water
- BBQ prepared onboard
- BBQ Chicken Satay
- Seasonal Salads
- Mash Potato
- Rice
- Snorkel Equipment in variety of adult and child sizes
- Stand Up Paddle Board
- Large Inflatable Sea Mattress/Floating Raft
- Inflatable Kayak
- Fishing Equipment for fun line fishing
- Towels
- Vessel wide WIFI/Vessel Wide Speakers/Music Player
- Cruising Permits for all passengers
- Boat Fuel & Certified Skipper and Crew
- Vessel to Shore Tenders
- Life Jackets
- Insurance
- Return Hotel/Villa Transfers in a private air-conditioned vehicle (surcharge applies if outside Bali metro area)
Sit down dinner is possible on Haruku, Burjuman and Jemme, however, numbers are limited to available seating on each vessel if you would like everyone to be seated at the same table. Dinner can be prepared on request and charged separately depending on menu requests. Please contact our staff to clarify seating availability and catering options we can accommodate.

As a secondary option a seafood BBQ can be prepared aboard Haruku, Burjuman or Jemme at an additional USD$25 per person. This is a more casual option that isn’t restricted by seating availability.
No. Lunch onshore is not included and will need to be paid at your own expense. We have some fantastic restaurant suggestions that we’re happy to discuss and tables can be pre-reserved prior to charter.
Bring your own alcohol is not permissible on board, snacks, food and non alcoholic beverages are okay to bring, we can provide you an alcohol as per request, please ask us for our beverage menu for your reference.
Yes, our super friendly crew will be there to assist you on your charter with whatever help is needed on the day. We have a cook aboard Haruku, Burjuman and Jemme that prepare all the yummy food onboard and act as part time mixologists. If you need anything while cruising, please ask one of the crew who will be happy to assist.
We have a variety of fishing equipment available for trolling, bottom fishing and jigging. We also use both live bait and lures depending on location. Please check with our team if you have any specific equipment in mind prior to your charter to confirm if this is available or not on your chosen vessel.
Yes, we have lifejackets available for infants and children.
It’s always recommended to speak to a professional physician regarding health of an individual and whether suitable to come on a cruise or not. Every person reacts differently to sea conditions.
Absolutely! Please advise us 48hrs prior to disembarking if you require medication to reduce the chance of seasickness. Please consult with your physician if you have any doubts to get the best advice. We recommend the proper precautions are taken 48hrs prior to disembarking (including, but not limited to, no alcohol, lots of water and food, medication to be taken ahead of time).
A hat, sunscreen and a big smile😊

We do have sunscreen onboard, but its recommended to bring your own in case you have sensitive skin.
Yes, our vessels have insurance.
Should you bring your own bottles, there will be a corkage fee applies

IDR 150,000/bottle (wine spirit)
IDR 100,000/6 beers
Our vessels are equipped with all the required safety equipment as set out by the Indonesian government. All safety equipment and procedures are regulated regularly by the Indonesian maritime authority.
Yes, all our vessels are equipped with music players that can be connected via Bluetooth. The type of device and system varies between the different vessels. A PA system is also available on request.

A DJ can be arranged for charters aboard Haruku and Burjuman for an additional fee.
Absolutely! Please let us know what your dietary requirements are, and we will do everything we can to accommodate these.
Transportation in a private air-conditioned vehicle to and from your hotel or villa within the Bali metro area is included in the charter fee. For transport outside the Bali metro area, the below fees apply:

Bali Metro area include: Sanur, Kuta, Seminyak, Jimbaran, Nusa Dua, Uluwatu and Canggu.

Outside Bali Metro area:
Tabanan, Mengwi & Ubud additional USD $50
Bedugul additional USD $85
Candidasa, Amed and Tulamben additional USD $105
Lovina & Pemuteran additional USD $105
What is the weather like in Bali?
Bali is an island located in the tropics so you can expect warm and humid conditions all year round. As with all islands located in the tropics, there are 2 predominant seasons: a Dry season and a Rainy season. Rainy season runs from mid-October to March however, the rain generally falls late afternoon and early morning. The islands we visit on our Day Charters are less effected by the monsoonal rain and are considered a lot drier than their big sister, Bali.
Please see here for full terms and conditions.
It’s very rare we get a full day of rain in Bali, especially out on the islands. However, if our experienced staff can confirm prolonged rain for the whole day, we will advise the passengers prior to charter and offer an alternative cruise date. If an alternative cruise date cannot be found, then a full refund will be provided. Any decision on suitable weather conditions will not be made at the discretion of the passengers. Please see here for full terms and conditions.
All vessels provide undercover areas for protection of the passengers from rain and sunshine. Haruku, Jemme and Burjuman also have AC available in their galley’s and cabins for additional relief if required.
The water temperature in Bali and her outlying islands is generally a warm 27 degrees Celsius from July to September increasing to 29 degrees Celsius between November and May. Please note that there can be a chance of cool water in the currents
It’s common to experience swell in the Bandung Strait between Bali and the Nusa islands, however once over on the islands, it is well protected. Our experienced captains know exactly where to position the vessel with consideration to the sea conditions on the day.
How do I reserve a charter date?
To secure a charter reservation date, a minimum deposit of 50% must be received by Pulau. For balance payments, 100% of the charter fee must be paid a minimum of 48hrs prior to charter. For any bookings made within 48hrs prior to departure date, 100% of the charter fee must be received by Pulau prior to disembarking. No charters will disembark until 100% payment is received by Pulau.
We accept payment by Visa or Mastercard credit/debit cards, Xendit, or online bank transfers. The available payment options are displayed during the booking process. For CC a processing fee of up to 2.75% may apply. For Xendit processing fee is up to 2,5%.

Once your booking has been successfully completed, a Booking confirmation will be issued in respect of each charter booked and sent to the email address provided in your registered account. You MUST produce your Booking Confirmation(s) upon departure, together with your original valid photo identification document (national registration identity card, passport, driver's license or other identification card or document as Pulau Group may require for the cruise permit perusal).

At all times during the booking process, you will be advised to ensure the accuracy of your booking details (guest details, stay dates, charters types, charters rates, number of guest(s), Nationalities, Ages, Add-Ons). Pulau Group will not be responsible or liable for errors in booking details or non-acknowledgement and acceptance of the terms and conditions force majeure and refund or cancelation policies.
Additional passenger charges only apply to groups exceeding the base rate number for each vessel.

Base rate for Rhino is up to 7 people
Base rate for Jemme is up to 7 people
Base rate for Haruku is up to 10 people
Base rate for Burjuman is up to 10 people

When numbers exceed the above base rates, charges are applied for children as per the below.

Children aged 0-3 are free of charge
Children aged 3-7 are 50%
Children aged 7-12 are 100%
Yes, as per guidelines and licensing set by the Indonesian authority, children are considered passengers. Licensing numbers are in consideration of safety equipment onboard, so this is absolutely necessary.
CANCELLATIONS

β€’ Cancellation by the discretion of the Indonesian Maritime authorities (Harbor Master) due to inclement weather or sea conditions then an alternative date will be offered, and/or a refund/voucher may apply. This decision will be made 1 hour prior to charters disembarkation.
β€’ Cancellations 90 days or more full refund will be given. Cancellations less than 60 days from charters commencement date will receive a refund at USD 500 or 50% of amount paid (whichever is greater) and a card processing fee (if applicable). If the deposit is less than USD 500 then the full deposit is lost. Cancellations within 48 hours of time of embarkation will be non-refundable.
β€’ No refund on deposits or full payment will be given for charters booked or cancelled in relation to guest personal reason/or travel restrictions.
β€’ Any postponements/cancellations reasons - Any payments made to confirm your booking will be held for 24 months to be put towards another charters of equal length within that time or to be transferred/sold to any third party of your choosing.
β€’ If cancelled during the charter by the guest after disembarkation, where the guest wishes to return to shore due to sea-sickness (when harbor master has deemed the ocean conditions sailable) no refund will be provided. It is the responsibility of the guest to take their preferred method of prevention against seasickness 1 day before & again on the morning of the charter at least 2hrs prior to embarkation to be effective, not to consume alcohol at least 24hrs in advance of charter and to be sure they are sea-fit prior to embarking. Please request sea-sickness/anti motion tablets 48hrs prior to charter if you have any doubts of sea-sickness.

INCLEMENT WEATHER

No charter will disembark without the approval of the Indonesian authorities. We have the experience and knowledge of what the weather conditions are at our intended destination. We are happy to consult with you should the weather be an issue. We are happy to accommodate you on the following day/s should there be availability and there not be another paid for booking on that date or offer a voucher to be used upon another occasion. Please note a change of charter date will incur an additional fee.
Note: RAINY SEASON is from OCTOBER-MARCH.

Please keep in mind that the conditions at the intended destination may be different and still suitable to conduct the charter and Pulau Private Charters Captain and Crew has the local knowledge and professional experience in determining the viability of the charter for the comfort and safety of all guests and crew on board.

Inclement weather is defined as prolonged and heavy rain. Please know that it is normal to experience patches of rain throughout the day in rainy season – these normally occur early in the morning or late in the afternoon. Please know that it is normal to experience swell in the straight between Bali mainland and the islands.
There are no additional fees on the advertised charter prices and associated inclusions.
The advertised charter price includes all government taxes and service fees.

“We actually went out Fishing. Was a great day and one of us was In a wheel chair....

djembetycoon - pulau private charters review

djembetycoon

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pulaudc@pulaugroup.com
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Melasti Beach, Serangan,
Kec. Denpasar Sel.,
Denpasar, Bali 80229
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