FAQ

Inclusions vary depending on which vessel you choose to hire. The major difference in inclusions from our day cruises is the catering. Seafood BBQ options are available for sunset charters aboard Haruku, Burjuman and Jemme at an additional IDR 500,000 per person.

BURJUMAN

• Light snacks, fruits, soft drinks & still water
• Snorkel equipment in variety of sizes
• Stand Up Paddle board
• Large inflatable sea mattress/ floating raft
• Fishing equipment for fun line fishing
• Towels
• Onboard sound system
• Vessel wide WIFI
• Cruising permits for all passengers
• Boat fuel & certified skipper and crew/ host
• Vessel to shore tenders
• Life jackets
• All government taxes
• Hotel/Villa Transfers in a private air-conditioned vehicle (Bali metro Area)

HARUKU

• Light snacks, fruits, soft drinks & still water
• Snorkel equipment in variety of sizes
• Stand Up Paddle board, inflatable towable and kayaks
• Wake board
• Large inflatable sea mattress/ floating raft
• Fishing equipment for fun line fishing
• Towels
• Onboard sound system
• Vessel wide WIFI
• Cruising permits for all passengers
• Boat fuel & certified skipper and crew/ host
• Vessel to shore tenders
• Life jackets
• All government taxes
• Hotel/Villa Transfers in a private air-conditioned vehicle (Bali metro Area)

JEMME

• Light snacks, fruits, soft drinks & still water
• Snorkel equipment in variety of sizes
• Stand Up Paddle board, inflatable towable, kayak/canoe
• Large inflatable sea mattress/ floating raft
• Fishing equipment for fun line fishing
• Towels
• On board sound system
• Vessel wide WIFI
• Cruising permits for all passengers
• Boat fuel & certified skipper and crew/ host
• Vessel to shore tenders
• Life jackets
• All government taxes
• Hotel/Villa Transfers in a private air-conditioned vehicle (Bali metro Area)

RHINO

• Light lunch – chicken sandwich
• Light snacks, fruits, soft drinks & still water
• Snorkel equipment in variety of sizes
• Stand Up Paddle board
• Large inflatable sea mattress/ floating raft
• Fishing equipment for fun line fishing
• Towels
• On board sound system
• Vessel wide WIFI
• Cruising permits for all passengers
• Boat fuel & certified skipper and crew/ host
• Life jackets
• All government taxes
• Hotel/Villa Transfers in a private air-conditioned vehicle (Bali metro Area)

SUKU

• Light lunch – chicken sandwich
• Light snacks, fruits, soft drinks & still water
• Snorkel equipment in variety of sizes
• Stand Up Paddle board
• Large inflatable sea mattress/ floating raft
• Fishing equipment for fun line fishing
• Towels
• On board sound system
• Vessel wide WIFI
• Cruising permits for all passengers
• Boat fuel & certified skipper and crew/ host
• Life jackets
• All government taxes
• Hotel/Villa Transfers in a private air-conditioned vehicle (Bali metro Area)

INAMI

• Light lunch – chicken sandwich
• Light snacks, fruits, soft drinks & still water
• Snorkel equipment in variety of sizes
• Large inflatable sea mattress/ floating raft
• Fishing equipment for fun line fishing
• Towels
• On board sound system
• Vessel wide WIFI
• Cruising permits for all passengers
• Boat fuel & certified skipper and crew/ host
• Life jackets
• All government taxes
• Hotel/Villa Transfers in a private air-conditioned vehicle (Bali metro Area)

Sit down dinner is possible on Haruku, Burjuman and Jemme, however, numbers are limited to available seating on each vessel if you would like everyone to be seated at the same table. Dinner can be prepared on request and charged separately depending on menu requests. Please contact our staff to clarify seating availability and catering options we can accommodate.

As a secondary option a seafood BBQ can be prepared aboard Haruku, Burjuman or Jemme at an additional IDR 500,000 per person. This is a more casual option that isn’t restricted by seating availability.

No. Lunch onshore is not included and will need to be paid at your own expense. We have some fantastic restaurant suggestions that we’re happy to discuss and tables can be pre-reserved prior to charter.

Bring your own alcohol is not permissible on board, snacks, food and non alcoholic beverages are okay to bring, we can provide you an alcohol as per request, please ask us for our beverage menu for your reference.

Yes, our super friendly crew will be there to assist you on your charter with whatever help is needed on the day. We have a cook aboard Haruku, Burjuman and Jemme that prepare all the yummy food onboard and act as part time mixologists. If you need anything while cruising, please ask one of the crew who will be happy to assist.

We have a variety of fishing equipment available for trolling, bottom fishing and jigging. We also use both live bait and lures depending on location. Please check with our team if you have any specific equipment in mind prior to your charter to confirm if this is available or not on your chosen vessel.

Yes, we have lifejackets available for infants and children.

It’s always recommended to speak to a professional physician regarding health of an individual and whether suitable to come on a cruise or not. Every person reacts differently to sea conditions.

Absolutely! Please advise us 48hrs prior to disembarking if you require medication to reduce the chance of seasickness. Please consult with your physician if you have any doubts to get the best advice. We recommend the proper precautions are taken 48hrs prior to disembarking (including, but not limited to, no alcohol, lots of water and food, medication to be taken ahead of time).

A hat, sunscreen and a big smile😊

We do have sunscreen onboard, but its recommended to bring your own in case you have sensitive skin.

Yes, our vessels have insurance.

Should you bring your own bottles, there will be a corkage fee applies

IDR 150,000/bottle (wine spirit)
IDR 100,000/6 beers

Our vessels are equipped with all the required safety equipment as set out by the Indonesian government. All safety equipment and procedures are regulated regularly by the Indonesian maritime authority.

Yes, all our vessels are equipped with music players that can be connected via Bluetooth. The type of device and system varies between the different vessels. A PA system is also available on request.

A DJ can be arranged for charters aboard Haruku and Burjuman for an additional fee.

Absolutely! Please let us know what your dietary requirements are, and we will do everything we can to accommodate these.

Transportation in a private air-conditioned vehicle to and from your hotel or villa within the Bali metro area is included in the charter fee. For transport outside the Bali metro area, the below fees apply:

Bali Metro area include: Sanur, Kuta, Seminyak, Jimbaran, Nusa Dua, Uluwatu and Canggu.

Outside Bali Metro area:
Ubud, Tabanan, Gianyar area: IDR 1,000,000/car
Karangasem area: IDR 1,850,000/car
Singaraja area: IDR 2,000,000/car

Please see here for full terms and conditions.

It’s very rare we get a full day of rain in Bali, especially out on the islands. However, if our experienced staff can confirm prolonged rain for the whole day, we will advise the passengers prior to charter and offer an alternative cruise date. If an alternative cruise date cannot be found, then a full refund will be provided. Any decision on suitable weather conditions will not be made at the discretion of the passengers. Please see here for full terms and conditions.

All vessels provide undercover areas for protection of the passengers from rain and sunshine. Haruku, Jemme and Burjuman also have AC available in their galley’s and cabins for additional relief if required.

The water temperature in Bali and her outlying islands is generally a warm 27 degrees Celsius from July to September increasing to 29 degrees Celsius between November and May. Please note that there can be a chance of cool water in the currents

It’s common to experience swell in the Bandung Strait between Bali and the Nusa islands, however once over on the islands, it is well protected. Our experienced captains know exactly where to position the vessel with consideration to the sea conditions on the day.

We accept payment by Visa or Mastercard credit/debit cards, Xendit, or online bank transfers. The available payment options are displayed during the booking process. For CC a processing fee of up to 2% may apply. For Xendit processing fee is up to 2,5%.

Once your booking has been successfully completed, a Booking confirmation will be issued in respect of each charter booked and sent to the email address provided in your registered account. You MUST produce your Booking Confirmation(s) upon departure, together with your original valid photo identification document (national registration identity card, passport, driver's license or other identification card or document as Pulau Group may require for the cruise permit perusal).

At all times during the booking process, you will be advised to ensure the accuracy of your booking details (guest details, stay dates, charters types, charters rates, number of guest(s), Nationalities, Ages, Add-Ons). Pulau Group will not be responsible or liable for errors in booking details or non-acknowledgement and acceptance of the terms and conditions force majeure and refund or cancelation policies.

Additional passenger charges only apply to groups exceeding the base rate number for each vessel.

Base rate for Rhino is up to 7 people
Base rate for Jemme is up to 7 people
Base rate for Haruku is up to 10 people
Base rate for Burjuman is up to 10 people
Base rate for Suku is up to 7 people
Base rate for Inami is up to 5 people

When numbers exceed the above base rates, charges are applied for children as per the below.

Children aged 0-3 are free of charge
Children aged 3-7 are 50%
Children aged 7-12 are 100%

Yes, as per guidelines and licensing set by the Indonesian authority, children are considered passengers. Licensing numbers are in consideration of safety equipment onboard, so this is absolutely necessary.

Cancellations

Cancellations by Authorities

• If the Harbor Master cancels the charter due to unsafe conditions, an alternative date will be offered.
• If rescheduling is not possible, a refund may be issued.
• This decision is made approximately one hour prior to departure.

Cancellations by Guests

90 days or more	Full refund minus fees
60 to 89 days	50% refund, fees excluded
30 to 59 days	25% refund, fees excluded
Less than 30 days	Non refundable

Non Refundable Cases

• No refunds for personal reasons including illness or travel changes.
• Early termination of charter due to seasickness is non refundable if conditions are deemed safe.
• Rain is not grounds for cancellation.
• Jet Ski cancellations by guests incur a 50% cancellation fee.

Please see here for full terms and conditions.

There are no additional fees on the advertised charter prices and associated inclusions.

The advertised charter price includes all government taxes and service fees.